Shipping policy

Shipping Policy

1. Order Processing Time

All products are made to order through our print‑on‑demand fulfilment partner.

  • Production time: 2–5 business days

  • Orders begin production shortly after purchase

  • You will receive an email when your order is confirmed and another when it ships

During peak seasons (Christmas, sales events), production times may be slightly longer.


2. Shipping Times

Shipping times begin after production is complete.

Estimated delivery:

  • Australia: 5–12 business days

  • New Zealand: 7–15 business days

  • USA / Canada: 7–15 business days

  • UK / Europe: 7–20 business days

  • Rest of world: 10–25 business days

Delivery times are estimates only and may vary due to customs, weather, or courier delays.


3. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination

  • Weight of items

We do not add extra handling or packaging fees.


4. Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking may take 24–48 hours to update after dispatch.


5. Split Shipments

If your order contains multiple items, they may ship separately. You will receive separate tracking numbers if this occurs.


6. Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.

  • If the address is incorrect and the order has entered production, we cannot change it

  • Orders returned due to incorrect addresses may require a new shipping fee to resend


7. Lost, Delayed, or Missing Packages

If your package is significantly delayed or appears lost:

  • Contact us at hello@creatorclothing.space

  • We will open an investigation with our fulfillment partner

  • If confirmed lost, we will reship your order at no cost

If tracking shows “delivered” but you did not receive the package, replacements are handled case‑by‑case.


8. Customs & Import Fees

International orders may be subject to customs duties or taxes.

These fees are:

  • Determined by your country

  • Not included in our prices

  • The responsibility of the customer


9. Peak Season Notice

During high‑volume periods (Christmas, Black Friday, etc.), both production and shipping times may extend by several days. We recommend ordering early to avoid delays.