Return and Refund Policy

Overview

Our apparel is produced and shipped through our print‑on‑demand fulfilment partner. Each item is made individually when you place your order. Because of this, returns and refunds work differently from traditional retail. Please read the policy below before purchasing.

1. Wrong Item, Misprint, or Defect

If your order arrives with a manufacturing issue, we will replace it at no cost.

Eligible issues include:

Incorrect item received
Incorrect size sent (different from what you ordered)
Printing errors
Damaged or defective items

What you must provide:

A clear photo of the issue
Your order number
A description of the problem

Timeframe: You must report the issue within 14 days of delivery.

2. Returns for Change of Mind

Because all products are custom‑made to order, we do not accept returns or refunds for:

Change of mind
Ordering the wrong size
Disliking the fit, colour, or design
Buyer’s remorse

Please check the size chart carefully before ordering.

3. Exchanges

Since each item is printed specifically for your order, we cannot offer exchanges for size, colour, or design changes. If you need a different size, you will need to place a new order.

4. Lost or Missing Packages

If your package is lost in transit:

We will contact Tapstitch to investigate
If confirmed lost, we will reship your order at no cost

If tracking shows the package was delivered but you did not receive it, we will assist you, but replacements are handled case‑by‑case.

5. Customer‑Entered Address Errors

If the shipping address was entered incorrectly at checkout:

Tapstitch cannot refund or replace the order
You may need to place a new order

Please double‑check your address before submitting your purchase.

6. Order Cancellations

Because production begins quickly, orders can only be cancelled within 1 hour of purchase. After that, the order is already in production and cannot be stopped.